FAQ’s

  1. Who is Flash Fibres?
  2. Do you own the network and infrastructure?
  3. I thought that the NBN were rolling out the Fibre Optic Cable?
  4. How stable is your infrastructure?
  5. How fast is your service?
  6. Does the system allow for faster upgrades?
  7. Why do I have to pay for the installation?
  8. How long does the installation take?
  9. Can someone come to my house and explain it all to me?
  10. How long is the waiting time once I book to be connected?
  11. Is your service faster than ADSL2?
  12. Why is speed so important?
  13. What happens when the NBN is officially in my area, can I move across to them?
  14. Do I have to sign a contract for the Internet connection?
  15. Do you have a phone system, and is there a contract?
  16. Will the speeds of the plans be guaranteed?
1. Who is Flash Fibres?

Flash Fibres is a locally owned & operated company in Caloundra on the Sunshine Coast, who have recognised the need for an effective and professional high speed internet service to residential and commercial customers.

2. Do you own the network and infrastructure?

Flash Fibres is a locally owned & operated company in Caloundra, who own their own “carrier grade network” being rolled out on the Sunshine Coast.

3. I thought that the NBN were rolling out the Fibre Optic Cable?

Yes they are, the only problem is funding and the speed they can introduce the service to the general population. The NBN may still be many years away depending on the area you are in.

4. How stable is your infrastructure?

Very stable. The combination of fibre to the node and the quality radio links on our carrier grade network is a winning combination. Flash Fibres only uses proven technology, carrier grade routing & switching equipment, and operates from some of the best data centres in Australia. Providing quality environmental controls, producing a professional carrier network.

Our Sunshine Coast network is connected via fibre or high capacity licensed radio links. These radio links are immune to interference problems encountered by lesser grade wireless systems which use free to air spectrums for their backbone infrastructure. Licensed radio links are strictly controlled by the ACMA.

5. How fast is your service?

Guaranteed residential speeds are between 15Mbs and 50Mbs depending on the plan you choose. Commercially the sky is the limit with commercial speeds between 50Mbs to 1Gb/s. We can offer commercial speeds in residential areas for home based businesses or gamers who require additional upload speed. Anything is possible, contact our office for a free onsite inspection.

6. Does the system allow for faster upgrades?

Yes, this is one of the main advantages of our system. As programmes are made more available like Netflix, Stan, YouTube or internet TV, it is very easy to upgrade to a faster download or upload plan. Your future is in your hands.

7. Why do I have to pay for the installation?

Our system is different to the current telephone line system. It requires special hardware and antennas to accept the much higher speeds. This specifically designed hardware needs to be installed so you can receive our high speed service.

8. How long does the installation take?

A typical residential installation is very fast taking 1-2 hours depending on the building layout. A commercial and high rise/apartment installations are viewed on a case by case basis depending on the customers’ requirements.

9. Can someone come to my house and explain it all to me?

We are happy to answer any questions you may have. Just phone 07 3067 7101 and one of our fully trained staff will be happy to help you.

10. How long is the waiting time once I book to be connected?

You should be up and running within 7 working days, depending on our current roll outs typical installations are completed within 4 days.

11. Is your service faster than ADSL2?

Our system is up to 10 times faster than ADSL2 download, and over twenty times faster than the upload speed depending on your area and connection. Our upload speed is a stand out feature of our network which is so important for businesses backing up to a cloud storage facility, or for gamers who need the upload speed to play against opponents on the internet.

12. Why is speed so important?

Speed, continuity, and stability are all very important. If you are considering VOIP for example a fast and stable connection is essential to voice clarity. If you are uploading files the upload speed is most important. If you are into gaming online again the upload speed is important. If downloading movies or streaming videos, a fast download speed will give you an enjoyable viewing experience. High speeds enable freeze free viewing of live video.

13. What happens when the NBN is officially in my area, can I move across to them?

In the case where the NBN is available in your area you have 2 choices. You can remain with Flash Fibres or you can remain our customer using the NBN as we are a reseller.

14. Do I have to sign a contract for the Internet connection?

As the installation for a residential connection is amortised over a 24month period contract, the installation fee of $395 plus GST is below our cost price as the quality of hardware used is of a high standard. If you do not wish to take advantage of a 24 month contract, you can pay $650.00 plus GST up front to cover the cost of installation with no lock in contract term.

15. Do you have a phone system, and is there a contract?

Yes we do have options available. The speed and stability of our network and VOIP (voice over IP) is the perfect marriage. Just phone 07 3067 7101 for more information.

16. Will the speeds of the plans be guaranteed?

Including all the major Telco’s, it is impossible to guarantee the speed of a network. What we can say however, is that we have a carrier grade network with high speed downloads and uploads in all our plans, so in the event of a high traffic period, the slower speed would be difficult to notice. We are large enough to respond quickly to network issues and small enough to focus on providing high quality service to the Sunshine Coast.

Have any other questions?
Contact us today  07 3067 7101